Frequently Asked Questions

Caffeine
  • Q. How much caffeine is in a cup of tea?
    A. Black (orange pekoe) tea contains approximately 34 mg of caffeine per 6 oz cup of tea, about 1/3 to 1/2 that of a comparable size cup of coffee. Green tea has approximately 34 mg, while decaf orange pekoe has a negligible amount of caffeine. Rooibos/red tea and herbal has no caffeine.

 

Tetley Caffeine Meter

 

  • Q. Does specialty tea contain caffeine?

    A. If the specialty tea is a flavoured black or green tea then yes, it would contain from 28 mg to 34 mg of caffeine.

  • Q. Do herbal teas contain caffeine?
    A. No. Herbal teas are naturally caffeine free as they are a blend of herbs, spices, and fruits.
Decaffeinated tea
  • Q. How much caffeine is in decaffeinated black or green tea?
    A. There is a negligible amount of caffeine in a 6 oz cup of decaf black and no caffeine in decaf green tea.

  • Q. How is black or green tea decaffeinated?
    A. The Government of Canada has 3 approved methods of decaffeination, C02, ethyl acetate, and methylene chloride. In order to provide the best tasting cup of tea, Tetley decaffeinates green tea with C02, and black tea (orange pekoe) with methylene chloride.

  • Q. What is the largest decaf tea size you make?
    A. Our largest pack of Tetley Orange Pekoe Decaffeinated Tea is 80s, the largest Tetley Earl Grey Decaffeinated Tea pack is 24s, and our largest Tetley Green Decaffeinated Tea is 80s.

  • Q. Where are your decaf teas available?
    A. In most stores across Canada. Please contact your local store manager if not available. 
Product Availability
  • Q. What happened to my favourite flavour?
    A. From time to time, we will change available flavours based on consumer demand. Please check the Our Teas section on this site for a full list of current products. If they are listed in this section and not in your store, please ask your store manager to stock it.

  • Q. Why can't I get Tetley in restaurants?
    A. The decision to offer Tetley is up to each restaurant. Let them know you prefer Tetley and maybe next time you will enjoy a great end to your meal!
Online Availability
  • Q. Are Tetley Canada products available online?
    A. Many of our products are currently available online through the following websites: Amazon.ca & Walmart.ca
    If available Amazon, we tried to include a “Buy Now” link for you within the product description on this site.
Health
  • Q. How can I find out more about the benefits of tea?
    A. More wonderful news and recent research is available at www.tea.ca or www.teahealth.co.uk.

  • Q. Do Tetley teas contain wheat or gluten?
    A. Based on consumer feedback, we have removed any small amounts of Wheat Maltodextrin that was previously found in 3 of our flavoured teas: Green Tea Plus Aware, Green Tea Plus Glow and Pina Colada. In compliance with Canadian regulation, any Tetley product which intentionally contained wheat or gluten had it mentioned in bold in the ingredient list on the product packaging to provide allergic consumers with clear and reliable information. Although this ingredient has been phased out, the best way to ensure that the product in your cupboard doesn’t contain gluten or wheat is to check the ingredient list on pack.

  • Q. What if I suffer from celiac disease?
    A. Celiac disease is not an allergy or a food intolerance but an autoimmune disease caused by an intolerance to gluten. Authorities have defined a gluten free level below which an intolerance reaction is not triggered. All our products can therefore be considered gluten free. If we were to find traces of gluten above the "gluten free" level, these would be mentioned under the ingredient list in a "May contain" statement.

  • Q. What if I am allergic to wheat?
    A. Consumers allergic to wheat, should consult with their doctor to obtain medical and dietary advice since we cannot guarantee the absolute absence of wheat cross contamination in our product due to its agricultural origin.

  • Q. What is tannin?
    A. Tannins are flavonoids (antioxidants) that play an important part in tea's colour and taste. Tannins are different from tannic acid which is not present in tea.

  • Q. Why is tea sometimes bitter?
    A. Tea contains tannins, and if tea is allowed to steep too long, more of the tannins are released, causing what some people say is a bitter taste. A dash of sugar can help reduce this bitterness or, alternatively, add some milk, as this will reduce the pH level of the tea.
Collectibles
  • Q. Do you still have a Collectibles program?

    A. We are sorry to advise that our collectibles program is not currently available. We may offer a new collectible in the future; however, there is nothing definite at this time.We apologize for any disappointment this may cause and we appreciate all past collectors. Any news on collectible items would be posted on our website as well as our Facebook and Instagram pages.

Production Codes/Expiry Dates
  • Q. Does tea expire?
    A. The majority of our Tetley products do not contain expiry dates as tea does not expire like many other food items and instead, can be enjoyed for a prolonged period of time. Over time, tea will simply lose its intensity and may need to be steeped longer. However, if you wish to avoid having to steep each tea bag for a longer period of time, we recommend only holding onto a box/canister of tea for approximately two years from its production date..

  • Q. How do I read your production codes?

    A. On our products there is a production code number that indicates when the box/canister of tea was produced. On canisters, this number is found underneath, on the aluminum portion; on boxed product, this number is found either on the back or the side, and is usually highlighted in a white or light blue coloured rectangle.

    Tetley utilizes two types of production code numbers. They are as follows:

    “L7149,” the “7” indicates the year—this tea was produced in 2017. The “149” indicates that it was packaged on the 149th day of the year (May 29). This production code number reads YDDD.

    “L 23 09 17,” indicates that this product was produced on September 23, 2017. This production code number reads DD/MM/YY.

    Therefore, both products above would be freshest until 2019.

Natural Flavours
  • Q. What is Natural Flavour?

    A. Certain ingredients when utilized do not deliver the expected taste profile when they're dried as opposed to fresh. Due to this, we utilize natural flavouring in some of our teas to deliver the taste profile that consumers would expect.

    Natural flavours are often a blend of different fruits and herbs (i.e., lemon, vanilla, raspberry, etc.), and are either natural identical or are extracted from the source itself.

Coupons
  • Q. How do I get coupons for Tetley teas?
    A. We thank you for your interest and continued support of our Tetley products. However, at this time, we are no longer providing coupons via traditional mail. Instead, coupons for new product launches will be mentioned on our website as well as our Facebook page.
Kosher
  • Q. Are Tetley Teas Kosher?
    A. The majority of our products are now certified Kosher. Kosher products will be marked with a circled “U” or “K” on our packaging.
Ethical Sourcing
  • Q. How does Tetley ensure my tea is sourced ethically?

    A. We are very aware of our responsibilities to the people who grow and pick our tea, and of our responsibility to help sustain the environment on tea estates.

    Sourcing the quality of tea needed to maintain the standard of our blends requires first-hand knowledge of where and how the tea has been produced. Our Tea Buying team develops direct long-term trading relationships with producers in all the major tea-growing regions and visit the estates our tea is sourced from. As many tea purchases as possible are made on a forward contract basis which provides stability for the producer by guaranteeing future volume. We pay a sustainable price for each type of tea and the price reflects its quality.

    Tetley has been a member of the Ethical Tea Partnership (ETP) since it was founded in 1997. The ETP is a non-commercial alliance of international tea companies whose vision is for a "thriving global tea industry which is socially just and environmentally sustainable.” Tetley has two representatives on the ETP Board, meaning that we continue to play a leading role in its development. The ETP uses independent auditors to monitor the estates we buy from against criteria laid out in the ETP Standard, which covers both social and environmental issues. The ETP works on a wide range of issues and brings about tangible, long-lasting improvements to the lives of people who live and work on tea estates around the world. For more information about the ETP and examples of where and how it has made a difference, we recommend a visit to the ETP website: www.ethicalteapartnership.org

    In addition to the above is our collaboration with Rainforest Alliance. All Tetley black, green, and red (Rooibos) tea, including flavoured and decaffeinated varieties, are now purchased from Rainforest Alliance Certified™ tea gardens. New Tetley packs on shelf will now read 100% certified next to the Rainforest Alliance logo.

    Rainforest Alliance certified farms have met the environmental, social, and economic standards of the Sustainable Agriculture Network (SAN) Standard which covers ecosystem conservation, worker rights and safety, wildlife protection, water and soil conservation, agrochemical reduction, decent housing and legal wages and contracts for workers. You can read more about the Rainforest Alliance and the work that they do via their website: www.rainforest-alliance.org

    In closing, our ethical tea sourcing approach takes place in the context of our overall sustainability strategy. In addition to assuring where our raw materials come from, we are also investing in global climate change, water management, and packaging management programs which directly or indirectly benefit tea producers.

Availability outside Canada
  • Q. Are my favourite Canadian blends available outside of Canada?
    A. Although Tetley is an international company, the Tetley products sold in each country are produced for their respective markets. Therefore, the teas available in Canada are not sold elsewhere and vice versa.
How do I make the perfect cup of tea?
  • Tea should be made with boiling water, and only once-boiled water with a low mineral content if possible.
  • If using a teapot, warm the teapot before adding the tea.
  • Use one tea bag for each cup.
  • For Black tea, pour the water as soon as it’s boiled to deliver the best taste.
  • For Green tea, allow the kettle to cool for up to two minutes before pouring over the tea bag.
  • For tea bags, add the milk (2% is recommended) after the water to avoid hindering the infusion process.
  • Leave the tea bag in for at least two minutes to let the flavour of the tea infuse, but this is personal preference.
  • After removing the tea bag, leave the brew to cool for two minutes for a better quality taste. 
How many tea bags do you produce every week?

As of July 2015:

  • 41,000 tonnes of tea per annum is used at our factory in England.
  • That’s equivalent to 780 tonnes of tea per week.
  • On average we produce approximately 262 million tea bags per week which works out to be about 52.4 million tea bags a day (calculated on 5 days).