Frequently Asked Questions
Frequently Asked Questions
- Tea should be made with boiling water, and only once-boiled water with a low mineral content is possible.
- If using a teapot, warm the teapot before adding the tea.
- Use one tea bag for each cup.
- For Black tea, pour the water as soon as it’s boiled to deliver the best taste.
- For Green tea, allow the kettle to cool for up to two minutes before pouring over the tea bag.
- For tea bags, add the milk (2% is recommended) after the water to avoid hindering the infusion process.
- Leave the tea bag in for at least two minutes to let the flavour of the tea infuse, but this is personal preference.
- After removing the tea bag, leave the brew to cool for two minutes for a better quality taste.
As of July 2015:
- 41,000 tonnes of tea per annum is used at our factory in England.
- That’s equivalent to 780 tonnes of tea per week.
- On average we produce approximately 262 million tea bags per week which works out to be about 52.4 million tea bags a day (calculated on 5 days).
- Q. How much caffeine is in a cup of tea?
A. Black (orange pekoe) tea contains approximately 34 mg of caffeine per 6 oz cup of tea,
about 1/3 to 1/2 that of a comparable size cup of coffee. Green tea has approximately 34 mg, while decaf orange pekoe has a negligible amount of caffeine. Rooibos/red tea and herbal has no caffeine.
- Q. Does specialty tea contain caffeine?
A. If the specialty tea is a flavoured black or green tea then yes, it would contain from 28 mg to 34 mg of caffeine.
- Q. Do herbal teas contain caffeine?
A. No. Herbal teas are naturally caffeine free as they are a blend of herbs, spices, and fruits.
- Q. How much caffeine is in decaffeinated black or green tea?
A. There is a negligible amount of caffeine in a 6 oz cup of decaf black and no caffeine in decaf green tea.
- Q. How is black or green tea decaffeinated?
A. The Government of Canada has 3 approved methods of decaffeination, C02, ethyl acetate, and methylene chloride. In order to provide the best tasting cup of tea, Tetley decaffeinates green tea with C02, and black tea (orange pekoe) with methylene chloride.
- Q. What is the largest decaf tea size you make?
A. Our largest pack of Tetley Orange Pekoe Decaffeinated Tea is 80s, the largest Tetley Earl Grey Decaffeinated Tea pack is 24s, and our largest Tetley Green Decaffeinated Tea is 80s.
- Q. Where are your decaf teas available?
A. In most stores across Canada. Please contact your local store manager if not available.
- Q. What happened to my favourite flavour?
A. From time to time, we will change available flavours based on consumer demand. Please check the Our Teas section on this site for a full list of current products. If they are listed in this section and not in your store, please ask your store manager to stock it.
- Q. Why can't I get Tetley in restaurants?
A. The decision to offer Tetley is up to each restaurant. Let them know you prefer Tetley and maybe next time you will enjoy a great end to your meal!
- Q. How can I find out more about the benefits of tea?
A. More wonderful news and recent research is available at www.tea.ca or www.teahealth.co.uk.
- Q. Do Tetley teas contain wheat or gluten?
A. In compliance with Canadian regulation, any Tetley product which intentionally contains wheat or gluten will have it mentioned in bold in the ingredient list on the product packaging to provide allergic consumers with clear and reliable information. For that reason, the best way to ensure that the product doesn’t contain gluten or wheat is to check the ingredient list on pack.
We have introduced a few products that do contain small amounts of Wheat Maltodextrin and this is declared on the ingredient declaration of Green Tea Plus Aware, Green Tea Plus Glow and Pina Colada. However based on consumer feedback, we are in the process of removing this ingredient from these products.
- Q. What if I suffer from celiac disease?
A. Celiac disease is not an allergy or a food intolerance but an autoimmune disease caused by an intolerance to gluten. Authorities have defined a gluten free level below which an intolerance reaction is not triggered. All our products that do not intentionally contain wheat or gluten can therefore be considered gluten free. If we were to find traces of gluten above the "gluten free" level, these would be mentioned under the ingredient list in a "May contain" statement.
- Q. What if I am allergic to wheat?
A. Consumers allergic to wheat, should consult with their doctor to obtain medical and dietary advice since we cannot guarantee the absolute absence of wheat cross contamination in our product due to its agricultural origin.
- Q. What is tannin?
A. Tannins are flavonoids (antioxidants) that play an important part in tea's colour and taste. Tannins are different from tannic acid which is not present in tea.
- Q. Why is tea sometimes bitter?
A. Tea contains tannins, and if tea is allowed to steep too long, more of the tannins are released, causing what some people say is a bitter taste. A dash of sugar can help reduce this bitterness or, alternatively, add some milk, as this will reduce the pH level of the tea.
- Q. What items are available?
A. Unfortunately our collectibles program is not available at this time.